Certain products that Sunny Luna creates such as tote bags or cushions are handmade and take a bit longer to make. Please keep this in mind as we carefully prepare your order.
Orders within UK are sent via Royal Mail 1st Class. International orders are sent via Royal Mail First Class Tracked/Signed.
Please, allow up to one week for your order to arrive in UK. International orders might take from 2 to 3 weeks to arrive to their destination.
Due to global situation (Covid-19), orders may take longer to arrive, so please bear with us.
RETURN AND REFUNDS
Sunny Luna is happy to accept returned items.
If a customer has received a damaged item, Sunny Luna will require a photo of that item within 24 hours after receiving the item. If the customer requires a refund or an exchange of the damaged item, the customer must send the item back to Sunny Luna. Please, email us at email@example.com to arrange any returns.
Please note that after 24hrs period and/or if the item(s) is/are damaged by the customer, Sunny Luna will not be made responsible and a refund will not be processed.
If the customer wishes to return an unwanted item that is no longer needed, the customer is responsible for sending the items back to Sunny Luna at the customer's own expense, Sunny Luna will ask for a tracking number to make sure the item(s) was/were sent. Sunny Luna will refund or exchange the item once we receive the item back in good condition. If for any reason Sunny Luna receives the unwanted item damaged, the customer will be charge 50% of the cost of the item.
Please, email us at firstname.lastname@example.org to inform us before sending any items back. We will be happy to help.